Coaching for Catering Supervisors

David Mckown

This one day seminar is for front line catering supervisors who have responsibility for coaching and training others. It will build on your customer knowledge and look at a number of effective practical skills and initiatives that can be applied to the workplace.

The focus will be on;

●          Developing and defining the customer experience
●          Coaching staff who are contributing to a poor customer experience
●          Identifying the links between financial viability and improving staff performance
●          Delivering short on job training sessions as an alternative to off job training

Participants will have an opportunity to identify and discuss coaching techniques and they will be able to benchmark their own skills with examples from other organisations.

Objectives
The seminar will:
●          describe the importance of managing the customer experience
●          discuss the supervisors’ roles in coaching staff in the catering industry
●          identify opportunities to implement training in the workplace
●          describe how to coach staff in order to improve performance

Participants will be provided with seminar handouts.

Presenter
David Mckown FIH, is Training and Development Manager at the University of Sheffield. Before joining the university he spent seven years at the Hotel and Catering Training Board. His career also includes spells in spells contract catering and restaurants. He is a qualified trainer and further education teacher who delivers training regularly to the commercial sector in this country and also internationally. David’s style is lively, interactive and fun!

Participants
This seminar is for supervisors who have responsibility for catering operations within universities and colleges.

Date and Venue
Wednesday 15 December 2010; registration is from 0930.  The seminar starts at 1000 and ends at 1530. It will be held at Holywell Park, which is imago’s non-residential training centre at Loughborough University. Holywell Park is close to junction 23 of the M1 and also easily reached from Loughborough railway station. Full location and access details will be sent to participants. There is more information at www.welcometoimago.com. 

Fee
The fee for this non-residential seminar is £175.00 plus vat, which includes seminar materials, training costs, refreshments and lunch. If you require overnight accommodation you can call the university’s imago sales office on 0845 036 4624. Subject to availability they have rooms at their nearby Burleigh Court conference centre. A single en-suite lodge room is £59.00 room only; full English breakfast is £14.00.  A main building double or twin is £107.00 for bed and breakfast. They also have en-suite rooms in their Link Hotel, across the road from the main campus at £60.00 room only and £10.00 for breakfast. All prices include vat. Please settle overnight accommodation charges directly with the university. There are two Travelodges six miles away at junctions 22 and 23a of M1, www.travelodge.co.uk. There is a Premier Inn six miles away at junction 23a and one ten miles away at the A42/A512 junction at Ashby De La Zouch, www.premierinn.com.

To make a workshop reservation, please go back to our booking form, which may be completed on-line or off-line.  May we respectfully draw your attention to the UhS business terms, which are on the seminars page of our web site and on the booking form?